Frequently Asked Questions

Common questions about ordering from Wireless World of Big Apple. If your question is not here, contact us and we will answer it directly.

Audio, adapters and returns

Which headphones are best for flights?

Look for active noise cancelling and long battery life. The Sony WH-1000XM5 and Sennheiser Momentum 4 in this shop are both over-ear ANC models; playtime figures are on each product page as published by the maker.

My laptop has no headphone jack. What do I need?

A USB-C to 3.5mm adapter. Some are passive and some contain a DAC; if your laptop dropped the analogue circuitry you need the powered kind. Ask us if you are unsure of your model.

Do you price match?

We do not run price matching, but everything listed is the price you pay, and US shipping is free over $89 and flat $4.99 below.

Can I return headphones I have listened to?

Returns need to be sealed and complete within 30 days. For hygiene reasons we cannot accept opened in-ear products, which is stated on those listings.

Do you repair equipment?

We sell repair tools and consumables — opening kits, solder, sensor replacements — but we do not run a repair bench.

What time do you close?

22:00, every day including Sunday. 685 8th Ave, New York, NY 10036.

Shipping, returns and payment

• Where we ship: all 50 US states. Prices are in US Dollars (USD).
• Cost: free over $89; a flat $4.99 below that.
• Timing: 1-2 business days to pack, 3-7 business days in transit, so 4-9 business days in total.
• Returns: 30 days from delivery, with a prepaid return label included in the parcel.
• Payment: Visa, Mastercard, American Express, Discover and PayPal.

Full terms are in our Shipping Policy, Return & Refund Policy and Payment Policy.